These conditions have been written with the goal of being as fair as possible to both our students and our tutors.

Enrollment

Enrollments are on-going until we’re notified to cancel the student’s enrollment.

Contact Information

Kākā Guitār requires the following contact information from the primary contact person of the student:

  • (1) student’s name

  • (2) contact name (if different from student)

  • (3) email address

  • (4) phone number

  • (5) physical address

Payment

Lessons are purchased in blocks (up front) to align with the school terms.

Students who start mid-way through a term will be invoiced from their start date to the end of term.

Invoices will be sent out at the beginning of the each term before the first lesson. Payment for the term is due in 2 week after the invoice is sent — weekly automatic payment or other mutually agreed on payment plans options are available.

Vouchers

Vouchers or concession card are flexible options as a gift or for students unable to commit to a consistent frequency of lessons. Both the student and Kākā Guitār are expected to fulfill the lessons within the voucher or concession card’s valid time-frame. Only available to adult students (18+).

Catch-up Lessons

We offer catch-up lessons to solo and duo students. Catch-ups cannot be offered to groups. Catch-ups can be offered on the following conditions:

If You Miss A Lesson

  • At least 24 hours notice is given to cancel the original lesson.

  • A maximum of 1 catch up lesson can be given per school term.

  • The catch-up lesson will be in the first week of the school holidays, at a mutually convenient time. We do our best to accommodate the tutors’ schedules. We will be in touch to confirm an appropriate time.

  • Kākā Guitār cannot guarantee the regular weekly teacher will deliver the catch-up lesson, however, our relief tutors (other tutors from Kākā Guitār) will have access to all lesson notes.

  • If contact is not made by the student to accept the offer of the catch-up lesson, then the catch-up lesson is forfeited.

  • Catch-up lessons are not available to group and band students if the student cancels.

  • Catch-up lessons cannot be carried over into subsequent terms.

If We Miss A Lesson

We strive to provide a relief teacher on the day of the lesson. If we cannot, a catch-up lesson will be offered in the holidays.

  • The lesson will be during the first week of the holidays if possible, or at another time agreed upon by the student and Kākā Guitār.

  • If there is no suitable time for catch-ups can be found, then Kākā Guitār will issue full refunds or credits for the missed lesson(s).

Callout Fee

Call out are currently unavailable (30/01/2023)
If there is a callout, fees are an added to the chosen lesson type. Callouts will only be in question if the listed locations are unattainable to the client and at the convenience of the tutor. This is based on the time of day requested and distance from the tutor’s teaching location.

Unpaid Invoices

Please get in contact if you are struggling to pay your invoice and we can work out a amicable solution.
If you do not get in contact with reasonable time (2 weeks) and do not pay your invoice, a 5% late fee will be added each fortnight starting from the due date of the invoice. More action can be taken if overdue invoices are not resolved.

Disclaimer

By enrolling as a client with Kākā Guitār, you are agreeing to these terms and conditions; all information, declarations, representations, statements, consents, and confirmations made by the client are true and accurate; and, should any declarations, representations, statements, consents, or confirmations made in this not be true and accurate both the client and Kākā Guitār will experience consequences of the situation.